Checkout recovery

Our checkout recovery feature works by tracking checkout sessions on your website. Whenever a customer displays interest by visiting the checkout page, a session is tracked. These sessions are then categorized based on the customer's actions.

If a purchase is successful, the session is marked as completed. However, if a customer abandons the checkout or encounters issues, the session remains in progress, and recovery efforts are initiated.

Note: if a buyer transfers the wrong amount or leaves the order code out of the transfer note, the order will not match automatically. That session stays marked as "needs recovery" so you can check it and contact the buyer by email.

Buyers enter their email at the start of checkout, so if they leave before transferring, Ferry can still send a reminder with a link back to that exact order. You never have to look people up or message them one by one.

Customization is a key component of effective checkout recovery. You can tailor the recovery process to fit your specific needs, either by enabling it for all checkouts or selecting individual products.

This ensures that the recovery efforts are aligned with the business's overall strategy. Our system allows the customization of recovery emails, ensuring that the communication resonates with your brand's voice and messaging.

Finally, when buyers click the link in the reminder, they land back on the exact checkout they left, with a fresh VietQR code that has the amount and transfer note pre-filled. One scan and they are done.

The objective of checkout recovery via Ferry Cart is to ensure a smooth experience for customers, while maximizing sales. We are committed to a non-intrusive approach; we never spam your potential customers; instead, we take careful steps to ensure the best possible customer experience.